At Web Wizard Studio (WW Studio), we believe that excellent customer support is just as important as delivering high-quality services. Our goal is to ensure every client receives timely assistance and professional guidance throughout and after their project.
1. Free Support
Every completed project includes 6 Months of Free Support.
Our free support covers assistance related to the services delivered by WW Studio.
2. Support Includes
Depending on the service purchased, free support may include:
- Shopify Store Assistance
- Minor Website Adjustments
- Technical Guidance
- Basic Troubleshooting
- Virtual Assistant Support
- Marketing Guidance
- Product Sourcing Assistance
- Shipping Updates
- Account Assistance
- General Consultation
3. Support Channels
Clients can contact our team through:
- Google Meet (By Appointment)
We aim to provide professional and friendly support through all available communication channels.
4. Office Hours
Business Days
Monday – Saturday
09:00 AM – 10:00 PM (Pakistan Standard Time)
Our office remains closed on Sunday.
5. Sunday Support
Although our office is officially closed on Sundays, WhatsApp support remains available.
Clients may send messages at any time, and our team will respond as soon as possible.
Urgent matters may also receive assistance outside regular office hours whenever possible.
6. Response Time
Our average response time is:
- WhatsApp: Within a few hours during business hours.
- Email: Within 24 business hours.
- Google Meet: Scheduled by prior appointment.
During peak business periods or public holidays, response times may be slightly longer.
7. Client Updates
We believe in keeping our clients informed throughout every project.
Clients receive regular updates regarding:
- Project Progress
- Store Development
- Marketing Campaign Performance
- Product Sourcing Status
- Shipping Progress
- Order Completion
For active marketing campaigns, updates may be shared more frequently depending on campaign activity and important milestones.
8. Services Not Covered Under Free Support
Free support does not include:
- New website designs or complete redesigns
- Additional pages or custom development
- New marketing campaigns
- New product sourcing requests
- New branding projects
- Third-party software issues not caused by WW Studio
- Requests outside the original project scope
Such services will be quoted separately.
9. Client Responsibilities
To receive timely support, clients should:
- Provide accurate project information.
- Respond to our requests when additional details are needed.
- Share screenshots or error details when reporting issues.
- Maintain respectful communication with our team.
10. Our Commitment
At WW Studio, we are committed to providing reliable support even after your project is completed.
Our team strives to resolve issues quickly, communicate transparently, and help our clients achieve long-term success.
11. Contact Information
Web Wizard Studio (WW Studio)
Lead By: Yawar Abbas
Email: wwstudio.pk@gmail.com
WhatsApp: +92 347 5034497
Office Address:
New City Phase 2, M Block, Wah Cantt, Pakistan
By using our services, you acknowledge that you have read, understood, and agreed to this Support Policy.